Troubleshooting

Fixes for the common 'it isn't working' moments.

"Your firm's trial has ended" / "Choose your seats"

Your firm's subscription needs attention. A firm admin can subscribe under Billing in the portal. Site-license firms shouldn't see this — contact us if you do.

I can sign in but see no cases

Your firm's library (civil, criminal, or both) may not include what you're looking for, or a filter is applied. Click Clear in the sidebar. The app caches the case list for speed; a hard refresh (Cmd/Ctrl + Shift + R) reloads it.

The page is slow on Friday morning

The first load after a digest builds a local cache (a few seconds); later loads are under a second. If it stays slow, tell us the time and your firm — we watch load times.

I was signed out unexpectedly

Either your login hit the device limit (see Signing in) or your session expired after a long idle. Sign in again.

Something else

Use Support (bottom of every page) or email support — include your firm name, the page, and the time it happened.